What Is a Mondial Relay Point?
A Mondial Relay point (also called a Point Relais) is a local business — typically a shop, tobacconist, supermarket, dry cleaner, or newsagent — that acts as a parcel pickup and drop-off location on behalf of Mondial Relay. Instead of waiting at home for a delivery, your parcel is delivered to one of these convenient spots, where it is held securely until you collect it.
There are thousands of relay points across France, Belgium, Spain, Portugal, Luxembourg, and other European countries, making this a highly flexible delivery option.
How to Find a Relay Point Near You
Option 1: The Mondial Relay Website
- Visit mondialrelay.fr and click on "Trouver un Point Relais" (Find a Relay Point).
- Enter your postcode or city name.
- An interactive map and list of nearby relay points will appear.
- You can filter by opening days and hours to find a location that suits your schedule.
Option 2: The Mondial Relay App
The official Mondial Relay mobile app (available on iOS and Android) includes a built-in relay point finder that uses your device's GPS to show the closest options. This is the fastest method when you are out and about.
Option 3: During Online Checkout
When shopping at a participating online store, a relay point map is usually shown at checkout. You can select your preferred location directly during the ordering process, and the parcel will be dispatched there automatically.
What Information Does Each Relay Point Listing Show?
Each relay point entry typically displays:
- Business name and address
- Opening hours (including weekends and public holiday exceptions)
- Distance from your search location
- A map pin for easy navigation
- Accessibility notes in some cases
Tips for Choosing the Right Relay Point
- Check opening hours carefully. Some relay points are only open during business hours on weekdays — not ideal if you work full time. Look for locations open evenings or Saturdays.
- Consider proximity to your commute. A relay point near your workplace or local supermarket is often more convenient than the closest one to your home.
- Look for stable businesses. Large supermarkets and post offices tend to have more reliable access than small independent shops.
How Long Does a Relay Point Hold Your Parcel?
Mondial Relay relay points typically hold parcels for 14 calendar days from the date of arrival. If you do not collect within this window, the parcel is returned to the sender. You should receive an SMS or email notification when your parcel arrives, so keep an eye on your messages.
What to Bring When Collecting Your Parcel
When you go to pick up your parcel, bring:
- A valid photo ID (national ID card, passport, or driving licence)
- Your tracking number or the notification SMS/email showing the pickup code
The relay point staff will scan or enter the tracking number, verify your identity, and hand over your parcel. The process takes less than a minute in most cases.
Can Someone Else Collect on Your Behalf?
Yes — a third party can collect your parcel as long as they have your tracking number and their own valid ID. There is no strict requirement for the ID to match the recipient name in most cases, but practices can vary by location.
Summary
Finding a Mondial Relay point is simple via the website, app, or at checkout. The key is to choose a location with opening hours that fit your lifestyle and to collect within the 14-day window. Always bring your tracking number and a valid ID to make pickup smooth and quick.