How to Track Your Mondial Relay Parcel
Once your package is on its way via Mondial Relay, tracking it is straightforward — but knowing how to read the tracking information and what each status means can save you a lot of worry. This guide walks you through the entire process.
What You Need to Track a Parcel
To track your parcel with Mondial Relay, you will need:
- Your tracking number — also called the shipment number or expedition number. This is typically 8 characters long and is sent to you by the seller or shipping platform.
- Access to the Mondial Relay website or mobile app, or a compatible third-party tracking platform.
If you ordered from an online shop, check your order confirmation email or your account's order history page — the tracking number is almost always included there.
How to Track on the Mondial Relay Website
- Go to mondialrelay.fr (or the relevant country-specific site, e.g., mondialrelay.es for Spain).
- Locate the "Track my parcel" or "Suivre mon colis" field on the homepage.
- Enter your tracking number exactly as provided — no spaces.
- Click Search or press Enter.
- Your parcel's current status and history will appear on screen.
Understanding Mondial Relay Tracking Statuses
The tracking timeline shows a series of statuses. Here is what the most common ones mean:
| Status | What It Means |
|---|---|
| Shipment created | The sender has generated a label, but the parcel hasn't been collected yet. |
| Parcel received at agency | Mondial Relay has physically collected the package and it is in their network. |
| In transit | The parcel is moving between sorting hubs or depots. |
| Available at relay point | Your parcel has arrived at the chosen pickup point and is ready to collect. |
| Delivered | The parcel was handed over to the recipient. |
| Return initiated | The parcel is being sent back to the original sender. |
Tracking via Third-Party Platforms
Several universal parcel tracking tools also support Mondial Relay. These can be useful if you are tracking multiple parcels from different carriers at once. Popular options include:
- 17track.net
- Parcel Monitor
- PackageRadar
Simply paste your Mondial Relay tracking number into any of these platforms and they will pull up the latest available data.
Tracking Not Updating — What to Do
If your tracking information has not changed in more than 48 hours, don't panic immediately. Here's what to check:
- Make sure you have the correct tracking number (not an order number or reference number).
- Allow up to 24 hours after the label is created for the first scan to appear.
- Check for public holidays or peak periods (such as Christmas) that may slow updates.
- If the parcel has been static for more than 5 business days, contact Mondial Relay customer support or reach out to the sender.
Setting Up Tracking Notifications
Mondial Relay can send SMS or email notifications as your parcel progresses through its journey. These are usually set up by the sender or retailer at the time of shipping, so if you haven't received any alerts, check with the shop you ordered from to confirm what contact details they registered.
Summary
Tracking a Mondial Relay parcel is quick and easy once you have your tracking number. The key steps are: find your number in your confirmation email, enter it on the Mondial Relay website, and review the status history. If things seem stuck, give it 48 hours before escalating.